I Can't Ever Imagine this Happening in Brooklyn

Yesterday afternoon the doorbell rang. It was one of the workmen from Thames Water who's been tearing up our street for the past month. In a thick Scottish accent, he advised me that there was a chance they might have to shut the water off for about an hour, and he just wanted to let me (aka "luv") know in case I wanted to "put a kettle on" beforehand.

And, PS: Why is it that being called "honey" by a guy from Queens pisses me off, but being called "Luv" by anyone here makes my day?